"I have been working with the software development team at EWS Automation for the past two years, and I couldn't be happier with the quality of their work. They have been instrumental in helping our company develop and launch a new product, and their attention to detail and quick turnaround times have been invaluable."
Enhancing Client Satisfaction with real-time updates
How can you ensure customer satisfaction when substantial investments are on the line in a project? Empire Expediting faced these challenges, with rising communication costs and declining satisfaction. Their solution? Partnering with the EWS Automation experts! Our collaboration automated processes and greatly improved customer satisfaction.
Business Challenges
Empire Expediting encountered difficulties where clients consistently inquired about project updates. Seeking a solution, they collaborated with EWS Automation to tackle the issue head-on!
Limited Project Visibility
Lack of real-time updates made it challenging for Empire Expediting to keep clients informed about project progress
Communication Inefficiencies
Manual communication channels caused delays in decision-making and hindered collaboration among project stakeholders
High Administrative Overhead
Traditional paperwork and manual processes led to time-consuming tasks and increased administrative costs
Real-time Updates
Instant project progress visibility for clients through real-time updates, enabling them to stay up-to-date with every aspect of the project's development in a seamless and efficient manner
Automated Administrative Tasks
The implementation of automated solutions for manual processes leads to the achievement of considerable time and cost savings by effectively seamless various administrative tasks
Improved Access to Data
Streamlining data accessibility by providing seamless access to site drawings, thereby mitigating delays in project completion and enhancing overall efficiency
Streamlined Communication Channels
Centralized system improving collaboration and decision-making among stakeholders to exchange valuable insights, and collectively arrive at well-informed understanding
EWS worked closely with Empire Expediting to design an advanced web portal. Leveraging Angular, NestJS, and MongoDB, the platform offered real-time updates, streamlined communication, and automated administrative tasks
Schedule a callBusiness outcomes and advantages
Empire Expediting's collaboration with EWS Automation resulted in heightened client satisfaction through real-time updates, improved collaboration via seamless communication and site access, and at least 20 hours per project time got reduced and 24% cost savings from automation. Clients and stakeholders were delighted with the efficient and seamless experience, making the partnership a resounding success.
50%fewer client inquiries
20%reduced project delays
40%reduction in administrative tasks
Testimonial
Collaborative, payment-free ideation
If your industry involves significant client investments in projects, engaging and keeping them updated in real time is crucial! Let's schedule a call and explore how our solutions can address your challenges and provide a seamless experience for your clients. Together, we can pave the way to success!
Let’s discuss your planinfo@ewsautomation.com
